Frequently Asked Questions

Where do you send my framing to be done? Who does my framing?

These are probably the most commonly asked questions. Just to reassure our clients, your work is done here. Within our store, there are different areas where different parts of the framing process take place.

Wendy, the owner, has been framing for 15 years and is highly skilled in all areas of design and custom picture framing. John, the founder of the company, is great at design and specialized in the frame cutting and assembly of your framing package. Amanda, the newest member of our team, is still "apprenticing" in mat cutting, but is skilled in the assembly of your framing package and customer service. You may also meet Barb, an artist and one of our design specialists who helps out with customer service part-time.

What services and products do you offer?

*Current and extensive selection of moldings, including metal, wood, mdf and poly.

*We stock six different types of glass (also called glazing), ranging in price and levels of conservation. We can just about any size while you wait. We don't stock acrylic glazing (also available in different types and conservation levels), but we can order it in for you.

*Vintage frames and glass. Need a replacement frame or convex glass for your great-grandparents photograph? We have a whole line of vintage frames in a wide array of shapes and sizes. Convex glass is also available in many shapes and sizes up to 22x28.

*Conservation grade matboard, in just about any color imaginable, in varying textures and designs. We have a good selection in stock and can cut just about any size in short order.

*Mounting - dymounting, plaquemounting and canvas stretching.

*Alternative finishes to glass - single side laminate and gel applique.

**We do glass replacements, changing of mats, provide "art check ups" and putting new art in old frames.

 What can you frame?

Just about anything!!

Do you stretch and frame needleart?

We sure do! Crosstich, petit point, crewel, crocheting and lace, just for starters.

How long does it take to get something framed?

We usually ask for 2-3 weeks. Most of our suppliers are local, but depending on many factors, such as product availability and time of year,  a minimum of two weeks is usually required.

How much does it cost to get something framed?

This is a really complicated question to answer...that's why it's best if you bring your work in so we can discuss your needs with you. We price framing by size, so that larger the piece, the more it will cost. There are so many factors that determine cost, that it's impossible to cover them all in this format, by phone or email. 

Also, a word of caution in this domain: the picture framing industry is unregulated in Canada. What does this mean? It means that anyone can hang out a shingle and call themselves a picture framer, there is no journeymen program or school that a framer has to attend to become certified before they can call themselves a "picture framer". So beware the "% off" sales techniques and such to save a few dollars. We have seen many tears and lots of angst with regard to improperly framed items. We encourage you to seek out a reputable business with knowledgeable, caring staff to have a proper job done. If you end up spending a few extra dollars, it may be worth it.

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